Know every guest before they get in
ID checks, rental agreements, damage deposits and door codes. All inside Hello Hosty, in one calm flow, for one price.
One calm path from booking to front door
Your guest signs in, answers a few questions, signs your agreement, shows their ID and saves a card. Then the guidebook opens. Same place, same order, every time. You switch on only the steps you want.
1
Signs in
2
Answers a few questions
3
Signs your agreement
4
Shows their ID
5
Saves a card
6
Guidebook opens
Rental agreements
Your house rules, signed before they arrive
Write your rental agreement once for each property. Guests type their name and tick a box to sign, before the guidebook opens. Check in time, check out time and max guests fill in by themselves. You choose which booking channels must sign, and a signed copy is kept for you, with the time it was signed.
Rental agreement, Harbour Studio
Check in
15:00
Check out
11:00
Max guests
4
Emma Clarke
I agree to the house rules
Signed today, 14:02
Check your ID
Verified with Stripe Identity
Your door code unlocks once this check passes.
ID checks
See who is coming. Not just a name.
Guests show a photo ID, and a selfie if you want one, through Stripe Identity on your own Stripe account. The door code stays locked until Stripe says they are who they say they are. Already use Charge Automation or HostKit? Their checks count too.
Damage deposits
Damage deposits that look after themselves
Your guest saves a card before the guidebook opens. Nothing is taken then. The hold goes on the day before arrival and releases on its own after checkout, unless you claim all or part of it. A declined card? We ask the guest for another one and let you know.
Damage deposit, £250
Card saved
At booking. Nothing taken.
Hold placed
The day before arrival.
Released on its own
After checkout, unless you claim it.
Entry details
Door code, key safe and WiFi unlock 3 hours before check in.
Guest stuck at the door?
Unlock for 2 hours
Entry details
The door code waits until they are ready
Door codes, key safe details and WiFi stay hidden until your guest has passed every step. Open them a set number of hours before check in, and the entry details message goes into the booking conversation by itself. Guest stuck at the door? Unlock their guidebook for two hours with one click.
One subscription. Four fewer tools.
ID verification tool
Deposit tool
Signing tool
Access code tool
It is all part of Hello Hosty, included in one price. ID checks are billed by Stripe straight to your own Stripe account.
Questions, answered
Do I still need a separate ID verification tool?
No. Hello Hosty asks guests for a photo ID, and a selfie if you want one, through Stripe Identity on your own Stripe account. Stripe bills each check to your Stripe account. If you already use Charge Automation or HostKit, their checks count too.
When is the damage deposit taken from the guest?
Nothing is taken when the guest saves their card. A hold goes on the card the day before arrival and is released on its own after checkout, unless you claim all or part of it first. If a card is declined, the guest is asked for another one and you are told.
Can I choose which guests sign the rental agreement?
Yes. You choose which booking channels must sign: direct bookings, Booking.com, Vrbo and others, and Airbnb. Airbnb is off to start with, because Airbnb limits what a host can ask a guest to do outside Airbnb.
When does my guest get the door code?
Door codes, key safe details and WiFi stay hidden until the guest has finished every step you switched on. You can also set them to open a set number of hours before check in. The entry details message is then sent into the booking conversation for you.
What if a guest is stuck at the door?
Open their guidebook for two hours with one click. It locks again on its own when the two hours are up.
Does guest verification cost extra?
No. ID checks, rental agreements, damage deposits and gated entry details are all part of your Hello Hosty subscription. The only other cost is Stripe's own charge for each ID check, billed by Stripe to your account.
Let the right guests walk straight in
Every check done before they arrive. Nothing left to chase.
